This course is designed to equip all participants with an understanding of how the threat of conflict affects us, to teach techniques to de-escalate conflict situations, develop confidence in your ability to deal with difficult situations, and eliminate the need for physical intervention in de-escalating situations in the care setting
Course Content:
- What is behaviour
- Why do people behave in particular ways
- Understanding of what is meant by Challenging behaviour
- Examples of behavioural difficulties
- Role of observation in dealing with challenging behaviour
- Importance of non-confrontational response to challenging behaviour
- Effective strategies to reduce challenging behaviour
- How to make good communications part of your work practice
- instructor lead, practical hands on course. Case studies and group work discussion.
Qualification Achieved: Successful candidates will receive s Safe-T-Group certificate of training